Questions people ask
If yours isn't here, send it over and we'll answer and probably add it.
Do I need to be home during the cleaning?
No. Most recurring customers aren't. You can leave a key with a doorman or super, use a lockbox, or give us a code by text. Keys we hold are stored in a coded safe and tagged with a number, never an address.
Do you bring your own supplies and equipment?
Yes — plant-based, unscented products and HEPA-filter vacuums. If you'd prefer we use your own products, leave them out and tell us in the booking notes.
Are your cleaners employees or contractors?
Employees. All of them are on payroll, covered by workers' compensation, and background-checked. We don't subcontract residential work.
What if something gets broken?
We tell you the same day and repair or replace it. We carry $2 million in general liability insurance and a fidelity bond. A certificate of insurance is available on request.
What's your cancellation policy?
Free cancellation or rescheduling up to 24 hours before your arrival window. Inside 24 hours there's a $40 late-cancellation fee; if we arrive and can't get in, the fee is 50% of the booked price. Details on the cancellation policy page.
How do I pay?
After the clean, by card (we send a secure link), Zelle, or cash. Commercial accounts are invoiced monthly. We never take payment before the work is done.
Do you clean apartments in buildings with strict rules?
All the time. Tell us if your building needs a certificate of insurance or has specific elevator hours and we'll handle it with management.
Can I get the same cleaner every time?
That's the default for recurring customers. If your regular cleaner is off, we tell you in advance who is coming.
Do you offer tips or is it included?
Tips are never expected and never included in the price. If you want to tip, you can add it to the card payment or hand it directly to your cleaner — 100% goes to them.
Is there a minimum?
Our minimum visit is $89. There's no contract or minimum number of visits for recurring plans.
Do you speak Spanish or Portuguese?
Sí / sim. Several team members speak Spanish, and our Ironbound crew lead speaks Portuguese. Let us know your preference.
Are you hiring?
Yes, from Newark and East Orange. $20+ an hour to start, paid training, paid sick leave. Email info@relianceconsultgroup.com.